HelpDesk
Templa CMS Customer Service provides all the features contract cleaning and FM companies need to deliver great customer service.
Fully integrated to workflow and document attachment means the whole business can engage customers and improve their experience.
service requests
Easily create a service request and assign responsibility. Distribute relevant information with the request such as forms or documents. Track requests easily through alerts and workflow. Complaints, ad-hoc work requests, material requests, contract start-up or termination and more.
forms and documents
Setup custom forms and define their route via workflow. Generate cleaning specifications, risk assessments, method statements and optionally link to Quality Audit. Generate mail merges and word or excel documents. Communicate with clients and prospects.
custom processes
Define your own customer care processes, forms dissemination and escalation points, ensuring every request is controlled and managed effectively. Set time limits for requests to be dealt with, then define escalation routes. Alerts automatically remind users of required action.
Provide service than very few companies do
Ensure all requests are dealt with
Keep a complete history of requests and actions taken
More confident staff when dealing with requests
